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tommy

Parts Department Specialist

If you want to be part of a fast-paced, energetic team at a company that values customer service, open communication, and teamwork, our newest position may be perfect for you.  All Year Cooling is looking for team members who are committed to excellence and wish to grow with an industry-leading HVAC company.

Job Description

The Parts Department Specialist manages the parts department by following the associated processes and procedures for this department.  This position oversees daily activity by monitoring the job board, checking on part prices and warranty status, calling customers for payment, placing orders, and scheduling parts department drivers and service technicians.  Will also answer questions and concerns from team and assist in resolving customer concerns or issues.

Job Requirements

  • Ability to work within a team in a fast-paced environment.
  • High level of customer service skills.
  • Ability to prioritize tasks and manage time well; proven ability to multi-task.
  • High level of problem solving skills.
  • Attention to detail is critical. To be considered for this position, please respond with the word rhino in the subject or first sentence of your response.
  • Ability to be patient and maintain a positive and upbeat demeanor.

Physical Requirements

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, and reach with hands and arms.  This position involves long periods of sitting and using a computer and phone.

Must be able to lift and carry 25 pounds.  Occasionally required to sit; climb or balance; and bend, stoop, kneel, crouch or crawl.

Schedule & Travel

This is a full-time position; the schedule is Monday-Friday 2pm-8pm and Saturday 9am-5pm.

No travel is required for this position.

Required Experience

  • Must have some experience in inventory, ordering, tracking and inventory management.
  • Ability to manage high-volume emails via Outlook. Must be knowledgeable of email etiquette and be able to draft emails in compliance with existing policy.
  • Moderate computer skills required. QuickBooks experience is a preferred but not required.
  • High school diploma or equivalent. Associates or bachelor’s degree is preferred but not required if applicant has adequate customer service experience.

 

Join our team!

If you would enjoy the experience of working in different environments throughout the day, providing a valuable service to customers, and being a part of a caring, family-based company, please send us your resume.

About All Year Cooling

Customer service is our #1 priority!  We have been dedicated to our customers since 1973.  If you are dedicated to your customers and know how to provide the best customer service, we want you to join our team!

All Year Cooling is a South Florida AC repair and maintenance business that has been family owned and operated since 1973. We focus on quick responses and offer same day service and installation.  All of us at All Year Cooling put customers first, and our president, Tommy Smith, is always available via phone for customers.  We encourage feedback and make it easy for customers to find reviews of our service, staff, and turnaround time.


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